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Frequently Asked Questions (FAQ)


  • How do I get a Library Card?

    Smartest CardAnyone over 5 may get a library card. However, children under 18 must have a parent or legal guardian present identification and fill out and sign the application.

    Library cards are free to residents of Adams counties. Others pay a $10 annual fee.  However if you're a resident of Concordia Parish, Louisiana and have children who attend non-public schools or work in Adams County then the aforementioned fee is waived.  First time users of a library card are restricted to checking out two items. Once those items are returned, all privileges are available.

    If you lose your library card, report it immediately so no one can use it. There is a $2.50 charge to replace your card.

  • How many items may I borrow and for how long?

    Books

    You may check out up to 15 books, with no more than 3 by the same author or 3 on the same subject. You may check out books for two weeks and may renew them once.
    You may renew books in person, by phone, or online.
    You may not renew a New Book, a book that is overdue, or one that someone else has requested be placed on hold.
    At times, due to school assignments or other events, books on a subject or by an author may be restricted to one or two with no renewals.
    Certain books and tapes can only be checked out by leaving a cash deposit.

    Videos/DVDs and Books on Tape/CD

    You may check out only three at a time. Videos/DVDs are checked out for 2 days, and books on tape/CD for 2 weeks.
    VideosDVDs and tapes/CDs may not be renewed or placed on hold. You are asked to please rewind videos and tapes before returning them. Please do not return them in the Bookdrop or leave them in a hot vehicle.
  • What privileges does a visitor receive?
    Basically, visitors have all the same privileges and responsibilities that a library card holder has except they cannot check out any items. However, they may use any of our materials in the library. Visitors may use the computers for free, but they must present a picture ID and obtain a visitor's card. They may also use our wireless service for their personal laptops.
  • How much are the charges for copying, printing, faxing, and using the typewriter?

    Using the typewriter is free. If you need paper, the charge is $.10 per sheet.

    Copying is $.25 a page, as is printing from the computers and from the microfilm reader. You are responsible for all pages you print or copy, even by mistake.

    Sending a fax costs $2 for the first page and $1 for each additional page. There is no extra charge for long distance faxes. However, we cannot fax outside the United States. Receiving a fax costs $1 per page.

  • How much are fines for overdue materials?

    You are given one day of grace for overdue books. After that, the fine is $.15 a day, up to a maximum of $5 per book.

    Overdue fines for videos/DVDs are $3 per day per video/DVD. Fines for tapes/CDs are $.50 a day per title.  Fines do not accrue on days the Library is closed.  If the item is lost, you must pay the replacement cost, plus a processing fee.  You may not use your Library card if there are fines due on your account.

     If you need to speak someone about your fine, you can go to the Circulation counter, or call 601-445-8862.  To view your current fines, log into your Library Account You can also renew books via your Library Account; if they are overdue, there will still be overdue fines assessed.

  • Where are magazines and newspapers?
    Most are locted in the Dr. Tillman Memorial Reading Room, others are in the TeenZone.
  • Where is the Lost and Found area in the Library?
    Found items are dropped off at the circulation desk, please ask a staff member for assistance. To protect against theft, keep all of your personal items with you at all times.
  • Where are the drinking fountains and bathrooms in the Library?
    Drinking fountains are located in the elevator foyer downstairs and upstairs.  There are public restrooms downstairs in the Dr. Tillman Memorial Reading Room and in the upstairs foyer where the water fountain is located.
  • What is an Interlibrary Loan?

    If we have the book you want, but it is checked out, you may place the book on hold. When the book is returned, it will be held for you for 7 days, and you will be notified by mail or email. You can put books on hold using the online catalog, by phone, or by .  If you're looking for a book or other item and we don't have it, you have a couple of options.  If it's something you think your Library should own, send us an and suggest it.

    Otherwise, we can try to borrow it for you from another library. We call that Interlibrary Loan, and it's a wonderful service.

  • How do I request an Interlibrary Loan?
    The easiest way to use our online request form. You can also come in the library and ask for one. But if you want to know if something is available or if you have other questions, then email our Cataloger - or you can always call the Library at 601-445-8862.
    Click for a copy of our Interlibrary Loan policies. However, here are a few important points.
    1. There used to be a $2 charge to help pay for the postage. But now, thanks to a grant from the Mississippi Library Commission, this service is FREE.
    2. The checkout period is usually three weeks.
    3. Most libraries will not lend a new book - less than a year old.
    4. Audiovisual items are generally not available.
  • How do I log in to the Online Catalog?
    Click here to view Online Catalog.  When the log in form appears, type your barcode (library card number) and password in the appropriate boxes, and click Log in.
  • How to do a Quick Search in the Online Catalog.
    Follow these steps to do a quick search of your library’s catalog from the Polaris Power­PAC portal page.
    (Click here first http://catalog.armstronglibrary.org)
    1. Type a word or words in the Quick Library Search box.
    2. If you want to limit the search to a specific format, select the material type in the Limit by box. For example, if you want to find only DVDs, select DVD in the Limit by box.
    3. Click Go.
  • How to do a Keyword Search in the Online Catalog.
    Follow these steps to find titles containing specific words.
    (Click here first http://catalog.armstronglibrary.org)
    1. Click Search on the menu bar, and click Keyword in the Search submenu.
    2. Type the text to search for in the Keyword search for box.
    3. If you want to limit the search to a specific format, select a material type in the Limit by box. For example, if you want to find only DVDs, select DVD in the Limit by box.
    4. If you want to search for your text in a specific field, select the field in the Search by box. For example, if you know the title contains the word Yankee, you enter Yankee in the Keyword Search for box, and select Title in the Search by box. 
    5. Click Go.
  • How to do a Browse Search in the Online Catalog.
    Follow these steps to browse the title, author, subject, or series index.
    (Click here first http://catalog.armstronglibrary.org)
    1. Select Search on the menu bar, and select Browse in the search submenu.
    2. Select Title, Author, Subject, or Series from the Search for list.
    3. Type the first few letters of the title, the author’s name, the subject, or the series name in the that begins with box.
    4. Click Go. The search results list displays the headings and the number of titles associated with each heading. 
    5. Click <<Previous 10 headings or Next 10 headings>> to see previous or subsequent sections of the index. 
    6. Click a heading to see a list of associated titles.
  • What do I do with Search Results?
    You can do the following actions from the search results list:
    • Click a page number or the arrow at the top or bottom of the page to move through the list.
    • Click Availability to see detailed title and availability information.
    • Click Add to Title List to add the title to a list that you can save, print, or send by e-mail.
    • Click Place Request to request that the library obtain and hold the title for you to check out.
  • How do I request a title within the Catalog?
    Follow these steps to request any copy of a title listed in your search results.
    (Click here first http://catalog.armstronglibrary.org)
    1. Search for the title you want to request.
    2. Select the title in the search results, and click Place Request. The log-in form appears.
    3. When you've logged in, the request form appears.
    4. Select the name of the library where you want to pick up the item in the Pickup Library box.
    5. If you want to activate your request at a future time, type the date in the Activation Date box. The request will be activated immediately if you do not change the activation date.
    6. If you want to add a note to your request, type it in the Note box.
    7. Click Submit Request. 8.Click Return to Search Results.
  • How do I check and update my Catalog Account?
    Follow these steps to check your account and update your personal information.
    (Click here first http://catalog.armstronglibrary.org)
    1. Click Patron Account on the menu bar, and log in if necessary. The My Record page appears.
    2. Click Change Account Information to display the change request form.
    3. Type or select the new information in the appropriate boxes.
    4. Click Submit Change Request to submit the new information to the library, or click Reset to restore the old information.
    5. Click Back to return to the My Record page, or click Log Out to log out of your account.
  • How do I view and manage my requests?
    Follow these steps to view, suspend, or reactivate your requests.
    (Click here first http://catalog.armstronglibrary.org)
    1. Click Patron Account on the menu bar, and log in.
    2. Click Requests on the Patron Account submenu to display the list of your current requests.
    3. Select the check box by the title for each request that you want to suspend or reactivate.
    4. Click Suspend/Reactivate Selected Requests, or click Suspend/Reactivate All Requests to suspend or reactivate all your requests.
    5. The Suspend/Reactivate Hold Requests dialog box appears.
    6. Type the date when suspended requests should be reactivated or type today’s date to reactivate an inactive request.
    7. Click Submit.
    8. To cancel one or more requests, do one of the following actions:
      1. Select the check box by the title for each request that you want to cancel, and click Cancel Selected Requests.
      2. Click Cancel All Requests to cancel all your requests.
    9. Click My Record to return to your account, or click Log Out to log out of your account.
  • How do I Renew Items Out?
    Follow these steps to renew the items you have checked out.
    (Click here first http://catalog.armstronglibrary.org)
    1. Click Patron Account on the menu bar, and log in.
    2. Click Items Out on the Patron Account submenu to display the list of items you have currently checked out. The Items Out page displays the format, call number, owning branch, due date, and number of renewals left for each item checked out.
    3. To renew one or more items do the following actions:
      1. Select the check box by the title for each item that you want to renew, and click Renew selected items.
      2. Click Renew all items to renew all the items. A message tells you which items have been renewed, and whether any renewals have been blocked.
    4. Click My Record to return to your account, or click Log Out to log out of your account.
  • How can I print out a document from my Smartphone?
    Typically when you receive a document via email you can download it to your smartphone. However, you cannot print said document from your mobile device on our printers. If you haven't deleted the original email from your provider then you can simply access the orginal email here on a library computer and then simply print it.  If you have questions or need help please ASK a LIBRARIAN
  • What are QRCODES and how do I use them?
    click here to view our helpful information on Quick Response Codes.

Ask Us A Question

What do you want to know?

To ask a question of our Reference Librarian, fill out our online Reference Form. But first look over the following:

Method of Answering Questions
Examples of Questions We CAN Answer
Examples of Questions We CANNOT Answer

Depending on the nature of the request, our answer may be fairly quick, or it may take us many weeks or months. Checking a quick fact usually means a fast answer; checking more obscure or unique information will take longer. If we will not be able to rapidly provide an answer, we will notify you that you are in our queue.

Our primary responsibility for reference services is to the residents of the City of Natchez, Adams County and Mississippi. The Library, with its present staff, facilities, and funding, is unable to provide all the reference and research services requested by patrons from other states and countries. Since our primary responsibility is to the residents of Mississippi, their requests will be placed ahead of nonresident patrons in the queue waiting for answers.

We wish to assist you with your information needs. However, for requests from outside Mississippi, we must request that you obtain information from your local libraries and resources when appropriate.

Examples of Questions We CAN Answer

Who was Mayor of Natchez on August 15, 1886?

Is there a city or telephone directory listing for George Sullivan in Natchez in 1952?

Is the Natchez Pecan Factory still in existence, if not, when did it close?

What are the dates for the Fall Pilgrimage?

What was the Rhythm Club Fire?

In general, the more specific the question, the more likely we can help you. We make every attempt to provide helpful assistance and answer as many questions as possible.

Examples of Questions

We CANNOT Answer

I am looking for an obituary for John W. Smith, who died in Natchez in 1926?

We need to have a specific day, month, and year to check local newspapers for any such information. Also, we cannot provide genealogical research, but we have identified resources to help you in your search.

Can you send me some information about steamboats on the Mississippi River?

Since there are numerous Internet resources and books for such topics, you will be able to do this basic research. We will try to answer a specific question, for example, about a certain ship or person that had some link to Natchez or Mississippi.

I am writing a paper about Plantation life in the South. Can you look that up for me?

If you are from Mississippi, we will be able to provide you with guidance to resources and point you in the direction of some specific items. If you are from outside Mississippi, we will request that you work with your local libraries.
What are some interesting facts about Natchez?
We cannot research this type of question, although we may be able to give you the names of certain resources. We can confirm a fact, or give information on a particular fact.

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